Frequently Asked Questions
JEWELRY CARE FOR PROLONGED DURABILITY
- Removal: take off jewelry before sleeping, exercising or showering. Moisture, sweat, and water can damage the finish.
- Regular cleaning: wipe with a soft cloth to remove dust and residue.
- Proper storage: store in a dry place, away from direct light, in the original packaging or in individually sealed bags.
- Avoid harsh environments: do not wear gold-plated jewelry in saunas, swimming pools, spas, or at the beach.
- Avoid contact with chemicals: do not expose to perfumes, creams, or substances with non-neutral pH.
WHAT MATERIAL ARE THE JEWELS MADE OF?
The main material used in our creations is stainless steel, carefully selected for its incredible durability and hypoallergenic properties.
Despite this, we always remind you to read the full descriptions and features on the product page to identify any exceptions.
When will I receive my order?
We are committed every day to fulfilling orders as quickly as possible, taking care of every detail from packaging to delivery, so that each jewel arrives at its destination in perfect condition.
Home deliveries are entrusted to Bartolini (BRT), our trusted logistics partner, who guarantees a fast and trackable service, while deliveries to collection points will be entrusted to InPost.
Every shipment is designed to offer you reliability, punctuality, and a shopping experience that meets our quality standards.
CAN I PAY ON DELIVERY?
No, we do not currently offer cash on delivery. We only accept payments on our website via credit card or PayPal
What is the shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before completing your purchase.